Kelowna Museums is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our online services, or interact with us in connections with our museum programs and events.
This policy applies to all personal information collected through our website at kelownamuseums.ca and any related digital services we operate. By using our website, you consent to the practices described in this Privacy Policy.
Kelowna Museums operates in accordance with the Personal Information Protection Act (PIPA) of British Columbia and applicable Canadian federal privacy legislation.
Collection of Information
We may collect personal information that you voluntarily provide, including when you:
- Purchase tickets or memberships online
- Register for programs, workshops, or special events
- Sign up for our e-newsletter or mailing list
- Make a donation to support our collections and programs
- Submit a contact form or send us an email inquiry
- Apply for a job or volunteer position
- Participate in research, surveys, or feedback requests
The types of personal information collected may include your name, mailing address, email address, phone number, and payment information (processed securely through third-party payment processors).
When you visit our wesbite, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, links clicked, and time spent on our site
- Referring URLs and exit pages
- Date and time of your visit
We collect this information using essential and analytic cookies – small text files stored on your device – to enhance your browsing experience and analyze site traffic. You may disable or manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
We will not use your personal information for purposes other than those described above without your prior consent, except as permitted or required by law.
Service Providers
We may share information with trusted third-party service providers who assist us in operation our website and delivering our services, such as payment processors, Mailchimp (email service provider), and Zeffy (event management platform). These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Donations and financial records are retained in accordance with Canada Revenue Agency requirements. When personal information is no longer needed, we securely destory or anonymize it.
Your Privacy Rights
Under British Columbia’s Personal Information Protection Act, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to the collection, use, or disclosure of your information (subject to legal restrictions)
- Request that we stop using your information for direct marketing purposes.
To exercise any of these rights, please contact Kelowna Museums at [email protected] or call the front desk at (250) 763-2417.
Security of Your Information
We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, disclosure, or destruction. Payment transactions are encrypted and processed through secure, PCI-compliant third-party payment processors.
No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Kelowna Museums Locations
Okanagan Heritage Museum
Kelowna’s flagship museum, the Okanagan Heritage Museum, invites visitors to discover how the Okanagan Valley was formed, to gain insights into the world of our syilx hosts, to learn about the arrival of traders and settlers and so much more.
Okanagan Military Museum
Devoted to the preservation and greater awareness of Okanagan military heritage, the Okanagan Military Museum features uniforms, insignia, badges, firearms and fascinating stories of how locals have contributed to events on the world stage.
Laurel Packinghouse
One of Kelowna’s most historic and beloved buildings, the Laurel Packinghouse is the oldest and largest packinghouse in BC. Part atmospheric rental venue, part museum, this is a building that charms both locals and visitors alike.
Kelowna Museums’ Upcoming Events & Workshops
nsyilxcən: the Journey Continues
Continue your journey with the nsyilxcən language and gain a deeper understanding of syilx culture. Through a series of dynamic classes, students with a beginner understanding of nsyilxcən will engage with each other and their instructor as they continue their...
History of the Lake Walking Tour
Okanagan Lake is more than just a scenic backdrop – it’s steeped in history, mystery, and local lore. From its role in early settlement and irrigation to legends and lakeside leisure, this 1.5 km walking tour dives into the fascinating stories that make the lake central to life in Kelowna.
Level Up! Artefact Adventures Camp
Join us for an unplugged summer camp experience at Kelowna Museums! The museum is in trouble and we need your help! Explore & connect with local history over three days at three museums; Okanagan Heritage Museum, Okanagan Wine and Orchard Museum and Okanagan...